The Point

Don’t complain too fast. Don’t blame the owners of a problem. The very people we complain to surely know about the problem already. They might not even be responsible for it, and there’s a good chance that the only reason they haven’t solved the problem is from lack of help.

That’s the tricky part. People in the middle of solving sticky problems are usually defensive for good reason. Don’t expect a welcoming ceremony. You’ll likely need some diplomacy to give help to the very people who want it most. But, it’s worth it. After all, we’re all in this together.