Relaxing Bad News

The Point

Sometimes we just need to relax. Bad news can bite. Don’t contribute. Soften the blow. Bad news is best delivered calm and cool.

We humans trust people who stay laced and collected. If you come unglued, people will distrust you and even hate you for no other reason—though they’ll never admit that is the reason. They’ll complain about your reasons or what you did. But, it’s you ability to keep calm they judge you by.

If you must deliver bad news, let only the bad news be bad. Actually, it’s best if you act like it’s not a problem.