The Myth of ‘Quality Control’

The Point

The Myth of ‘Quality Control’

“Quality control” explains the problems of manufacturing about as accurately as a two year old discussing mom’s dinner menu. The term “quality control” sounds good to bureaucrats and bean coutners, but it insults the skill and craftsmanship of good manufacturing and undermines the people who make a factory’s good stuff.

“Quality craftsmanship” is a much better term. A better factory is filled with better craftsman. Good craftsman constantly improve. Dr. Deming taught something similar.

We should expect “control” to be the myth of managers who don’t create anything.

“Control” is the opposite of “mentoring”. To become skilled, one needs mentoring.

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